Why Bell?

As a long term licensing and hardware provider to the MEEC Community, Bell Techlogix has built a focused customer relationship team that understands each of your priorities and provides responsive, customized service. You are now able to leverage that expertise for short term or long term Service Desk Solutions. Each member will be able to leverage:

• Our best-in-class Contact Center, powered by industry leading technology platforms;
• Advanced analytic and reporting tools, hosted applications and on-site options;
• Agents with a relentless focus on customer satisfaction.

MEEC members will be able to customize their Service Desk Solution with Bell Techlogix on each engagement. Examples of how a member might use Bell Techlogix.

• Full Service Desk Support: Supporting all of your service desk requirements in an integrated support model;
• New Business Initiative Support: Addressing temporary spikes in call volume that result from new program launches, student returns to campus, new grant needs, emergency situations or other emerging academic initiatives;
• Overnight and Weekend Coverage: Expand your existing support model by providing additional hours and/or temporary hours of coverage, leveraging our 24x7x365 capabilities.

0ur goal is to help MEEC improve the academic experience for students, teachers and parents. We accomplish this through providing solutions and our understanding of Education, Technology and the MEEC Community.

To get more information or set up a conversation with the Call Center specialists please contact your Bell Techlogix Account Manager.

Lisa Goolsby - 877-213-5990 lgoolsby@Belltechlogix.com
K-12 Public Schools A - H, (Allegany, Anne Arundel, Baltimore City, Baltimore, Calvert , Caroline, Carroll, Cecil, Charles, Dorchester, Frederick, Garrett, Harford, Howard Counties)
All Private Higher Education and Community College Sites including Public Libraries

Dana McNeil - 877-394-7900 dmcneil@Belltechlogix.com
K12 Public Schools M - Z, (Montgomery , Prince George, Queen Anne's , Somerset , St. Mary's County, Talbot , Washington , Wicomico County , Worcester Counties )

Bryan Zatkulak - 888-989-8560 bzatkulak@Belltechlogix.com
ALL PRIVATE K-12 Schools,
JHU and USM Sites

Janet Immink - 888-423-5533 jimmink@Belltechlogix.com
MEEC Program Manager