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Help Desk

Bell Tech.logix can provide Help Desk services to your institution.

Contact Center

Bell Tech.logix Contact Center is open 24 hours, 365 days a year. Our highly trained staff will get you answers quickly, so you can get back to business.

Why Call Bell?

We are a solution provider for general and custom software requirements.
We customize our services to fill in the gaps in your oganizations support infrastructure.
Our support saves you time, and allows you to focus on your core business.

Key Services:

Our dedicated infrastructure provides support beyond the analyst. We can supplement your existing help desk, or we can be your sole help desk support staffed with Bell Industries professionals.
For each incoming call a ticket is created. Our professionals use ARS Remedy call-tracking software to assure that service is completed in a timely manner.
We can help you establish metrics you find important for call types, tracking, and resolution.
Bell provides a suite of performance reports and detailed monthly billing statements.

Supported Products:

Microsoft Office including Word, Excel, PowerPoint, Outlook, Access and Schedule
Microsoft Operating Systems including DOS, Windows and Windows NT.
A wide range of other software title from Adobe, Lotus and more.

Pre-Paid Call Packs of 1000 incidents can be purchased starting at $14,000 . Pricing can vary based upon hours of your operation and number of applications supported.